If you are not entirely satisfied for any reason whatsoever with your decision to purchase your watch you may request to exchange/refund the item within 7 working days starting the day after receipt of your purchase, as defined by the UK Distance Selling Regulations (please see below for assistance in this regard).
You are entitled to return the item for a full refund or exchange in the following circumstances:
- If the item ordered is not the item delivered or if the item is faulty or damaged in any way when delivered, the watch's unique model number and its description as listed on your order confirmation and serial number will be used to confirm the item ordered.
- If you are not entirely satisfied with your purchase we also offer a full no quibble refund or exhange subject to you contacting us within 7 working days of receipt of your item. You do not have to give any reason for cancellation, however a brief explanation will help us to improve the service we offer to customers in the future.
- Refund/Exchange authorisations (for refund or exchange): In accordance with the Distance Selling Regulations, a refund/exchange form needs to be completed and returned.
To download a printable exchange/return form please click here
A phone call is not acceptable as a notification of cancellation of a contract. This form should be completed and returned with the goods. Goods that are to be returned should reach us within 7 working days of receipt of your returns form. - The item should be returned with all the original packaging, labelling and documents, as supplied.
- Please note that you have a 'duty of care' to ensure that all returns and exchanges are in new, unused and unworn condition.
- A reverse transaction (refund) request may take 7-10 business days. However, depending on your financial institution, it may take up to 28 days for the credit to show on your account.
- The customer is liable for return postage costs unless this is agreed in some durable form by a Lingray Watches representative. We highly recommend you ship your watch prepaid and insured for the full purchase price against loss in transit via a trackable carrier, such as Royal Mail, to our UK returns centre.
- If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.
As the postage charges were free on your initial purchase due to our free delivery offer in the UK, there is an additional £6.00 delivery fee to pay to cover the cost of sending out your replacement/exchange watch. However, this charge is waived if the watch is being returned due to a warranty fault/repair.
Warranty Repairs
If you need to return your watch to be repaired under warranty, you may request a warranty repair form via our contact us page.
Please note that no watch manufacturer warrants bracelet or clasp repairs, or anything outside the movement of the watch, however we will do our utmost to assist if a fault should develop with a watch bracelet or clasp within the first three months of purchase. No bracelet/clasp repairs will be undertaken after this three months has expired. Any local jeweller should be able to assist you with such repairs after this time.
Cancellations
Orders cancelled will still be subject to the refund and exchange policy, unless cancelled by 5pm on the date of the order, whereby all costs and charges will be refunded in full.
Lingray Watches
Suite 1
The Old Weaving Mill
Church Lane
Whitwick
Leicestershire
LE67 5DJ
Tel: 01530 888 450
VAT Registration Number: 900433865
Email: sales@lingraywatches.co.uk
Lingray watches of Distinction make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. We shall not be liable for any loss or damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, this site.
